Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We aim for 2-3 working days.
Our courier does not collect on Sat or Sun. This means any orders made after 12pm on Fri will be collected on the following monday!
Go to your account and change your shipping address.
Only our 5kg+ deliveries are tracked. A tracking number will be given to you on order collection.
We charge 20% VAT in the UK.
If your a member of the EU and have a VAT number we can zero rate the tax to 0%
Our prices on the website include VAT
We ship worldwide but you need to contact us using the form on this page with quantities required and we will generate a price.
United Kingdom & ROI are covered automatically within the website.
Most items will come in 1 package, you will be notified on the shipping page if your order will be split before delivery.
If you need to swap an item
Returns and Exchanges
We accept all returns as long as they are within 30 days and in the original unopened condition.
Postage is paid by the buyer.
We are sorry about that! Send us a message and we will get this corrected for you.
Please take photos of the parcel and items and send them to us:
Please if possible notify the courier of the damage.
We can only rectify damage claims within 5 working days of delivery.
6 Newsome Avenue
You can call us:
Use the contact form as soon as possible
Tell us your name & order number and your correct address.
we will cancel your order and refund you.
Alternatively please us the My Account page to cancel your order.
Any items with no stock are on backorders. Your order will be held until this item is back in stock.
If stock is not expected within the week we will contact you for alternative solutions.